Refund and Returns Policy

Returns Made Transparent, Just Like Our Light

At Elite JoySavings, customer satisfaction is part of the design. If you’re not fully satisfied with your order, our return and refund process is designed to be fair, structured, and clear.

1. Return Eligibility

You may return items within 30 days of delivery, provided that:

  • Products are unused and undamaged

  • All original packaging and inserts are included

  • You provide proof of purchase (order ID or confirmation email)

2. Items Not Eligible for Return

  • Installed or modified lighting fixtures

  • Custom-configured smart systems

  • Final sale or clearance items

  • Products damaged after delivery due to mishandling or improper installation

3. Initiating a Return

To request a return:

  1. Email [email protected] with your order number and reason

  2. Our team will respond within 1 business day with return instructions

  3. Pack the item securely and ship to the address provided

4. Refund Process

  • Once we inspect the returned item and approve it, your refund will be issued to the original payment method

  • Allow 5–7 business days for processing after approval

  • Refund confirmation will be sent via email

5. Return Shipping Costs

  • Return shipping is covered by the buyer unless the item is defective or incorrect

  • We recommend using a trackable method

  • Original shipping charges are non-refundable

6. Damaged or Faulty Products

If your item arrives damaged:

  • Contact us within 48 hours with photos of the damage

  • We’ll arrange a replacement, refund, or exchange, depending on availability

  • In some cases, we may send only the affected component (e.g., shade or mount)

7. Exchanges

We offer exchanges only for:

  • Defective products

  • Incorrect items shipped

The process begins by contacting our team via email.

8. Refund Delays

If you haven’t received your refund within the expected timeframe:

  • Check your bank or credit card account again

  • Contact your payment provider

  • If unresolved, email us and we’ll investigate promptly

9. Need Help?

📧 Email: [email protected]
🌐 Website: https://elitejoysavings.shop

We are committed to resolving every concern with professionalism, precision, and speed — just like our lighting.

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